Privacy Policy for Shawfield Firewood

 

Last Updated: 24/11/2023

Our website address is: http://www.www.shawfieldfirewood.co.uk

 Welcome to Shawfield Firewood (“we,” “us,” or “our”). We value your privacy and are dedicated to safeguarding it through our adherence to this policy. This Privacy Policy aims to explain how we collect, use, disclose, and protect your personal information.

 By accessing or using our website, you signify your agreement to the terms outlined in this Privacy Policy. If you disagree with any aspect of this policy, please refrain from using our website.

Information We Collect

Personal Information

We collect personal information when you interact with our website, including your name, email address, postal address, phone number, and payment details during the purchase process.

Automatically Collected Information

As you navigate our website, we automatically gather information such as usage details, IP addresses, and data acquired through cookies.

Cookies

Our website employs cookies to enhance your user experience. These are small files that collect standard internet log information and user behavior. You can choose to accept or decline cookies through your browser settings.

How We Use Your Information

We utilize your personal information for various purposes, including:

  • Transaction Processing: To fulfill your orders and provide requested products and services.
  • Website Enhancement: To analyze trends, administer the site, and gather demographic information to improve user experience.
  • Personalization: Understanding your preferences to tailor content and offerings to better meet your needs.
  • Communication: Using your contact information to respond to inquiries, questions, and to contact you for reviews about our products or the ordering experience to enhance our service.

Live Chat Plugin

Our live chat plugin may request and collect information such as your name and email address to provide efficient and personalized support.

Your Choices

You have the right to:

  • Access Your Personal Information: Request access to the personal information we hold about you.
  • Correct Your Personal Information: Request corrections to inaccuracies in your personal information.
  • Opt-out: You can opt-out of receiving promotional emails by following the instructions provided.

Improving Our Service

We may use your information to contact you about reviewing our products or the ordering experience, seeking your valuable feedback to enhance our services.
We use a 3rd party independent service to do this: Cus Rev, please see https://www.cusrev.com/privacy-policy 

Disclosure of Your Information

We do not sell, trade, or transfer your personal information to third parties without your consent, except as outlined in this Privacy Policy.

We may share your personal information with service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices. Please review it periodically for any updates.

Contact Information

By using our website, you consent to the terms of this Privacy Policy.

If you have questions about this Privacy Policy or our practices, please contact us using the details below:

Shawfield Firewood, Shawfield Timber 

Unit 6, Shawfield Trade and Retail Park, Boundary Rd, Rutherglen, Glasgow, G73 1DB

info@shawfieldfirewood.co.uk

0141 613 2334