Terms and Conditions

https://www.shawfieldfirewood.co.uk is a site operated by Shawfield Timber Ltd (“we”). We are registered in UK (Company No SC383491) and we trade from Unit 6, Boundary Rd, Glasgow, G73 1DB. This is the trading address for our online shop and any queries or enquiries should be addressed to “Shawfield Firewood” at the above address. Alternatively, you may e-mail sales@www.shawfieldfirewood.co.uk. Our VAT number is 100 6086 65. These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.

Customers

By placing an order through our site, you warrant that:

1. You are legally capable of entering into binding contracts;
2. You are at least 18 years old and can provide proof of age upon request;
3. You are resident within the European Economic Area (EEA).

Our Contract With You

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or phoning that confirms that the product(s) has/have been despatched (the “Shipping Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Shipping Confirmation. We will not accept orders for delivery to addresses outside the UK.

The Contract will relate only to those products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order.

If we decide not to accept all or part of your order, we will contact you to see if you still want the rest of the order. If you refuse part shipment we will arrange a full refund for your order.

Consumer Rights

You may, subject to the terms of our Returns Policy set out below, cancel an order at any time within 14 days, beginning on the day you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.

To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.

This provision does not affect your statutory rights.

Refund Policy

If you return items that are not damaged and have just decided that you do not require them anymore within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Some of our products are fragile. They must be checked when arriving by a courier service and if any part of the packaging is damaged should be signed for as “damaged”. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event, we will replace the damaged goods.

Returns & Cancellation Policy

You may, within 30 days of receipt of your order, return any item in unused, original condition for a full refund less return shipping costs. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below credit card charges apply 2%.

Cancellation of goods because you no longer require them will also be calculated at 2% card charges.
Cancellation due to delivery day not suiting you before picking. 2% credit card charge.
Cancellation after the goods have been picked 10% restocking charge
Cancellation after the goods are picked and in transit 20% restocking/return charge.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event, we will replace the damaged goods. You must notify us in writing of any damage and when possible a photograph of proof of damage so we can claim the courier or supplier.

If you wish to return items, you must inform us in writing (email). You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. It may not be economical to return some long products as carriage can be expensive.

Delivery

We will not be held responsible for any refunds or compensation due to goods being held up in transit due to breakdowns, traffic problems, driver hours running out or any other reason. We never pay compensation for delivery days missed or goods being delivered late. All deliveries must be signed for by the customer.

Splits and Knots

Timber is a natural product and is susceptible to splits and cracks. We will exchange any really bad splits and missing knots in the timber but there must be a modicum of common sense applied.

If any uplift and returns are required photographic proof must be emailed to us to assess the problem.

Limitation of Liability

We shall not be liable to pay any compensation to you, for tradesmen that cannot complete the job because of lack of material, you should never book a tradesman until all the goods have been delivered and checked, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.

Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

Security Policy

We take your online security very seriously.

When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us.

Credit card numbers are encrypted both before an order is processed and when stored on our database.

We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

Our Rights

We reserve the right to: modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

All prices are subject to change and errors. If a product has been incorrectly priced. We will not be liable to supply that product to you at the stated price. Provided we have notified you prior to dispatching the product. In this event, we reserve the right to cancel your order. With a full refund provided.

It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we are not liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.